Partner
FAQ
Partner with discovermarket
FREQUENTLY ASKED QUESTIONS
As of 08 August 2023
What does discovermarket do?
We are a tech marketplace that brings together Ecosystem partners, Insurer partners, and Prevention partners. Our goal is to connect partners, pool resources, expertise, and capital, and leverage each partner’s unique competitive advantage. Through our platform, we optimize digital processes to boost customer satisfaction and drive revenue.
We manage protection needs by transforming the way insurance is bought and distributed. Our leading white-labelled insurance platform is tailor-made for distribution with our Ecosystem partners, providing suitable products with flexible options and insurance embedded right at the point of sale.
What types of partnerships are there?
discovermarket offers three main types of partnerships: Ecosystem partners, Insurer partners, and prevention partners. If you want to learn more about each type, just click on the partnership types mentioned above
Not sure which partnership type suits you? No worries! Just register your interest using the link provided, and we will get back to you with the details.
If you feel like you do not fit into any of the categories mentioned above but still want to partner with us, go ahead and register your interest using the link. At discovermarket, we are open to considering other types of partnerships on a case-by-case basis.
What are the benefits for joining discovermarket as a partner?
At discovermarket, we believe in fostering strong partnerships that benefit both our platform and our partners. When you join us as a partner, you unlock a range of exciting benefits such as:
- Expanded Customer Base: you gain access to our vast and diverse community of customers. You can significantly increase your brand visibility and attract new customers to your business.
- Increased Sales and Revenue: showcase your offerings and reach a wider audience. You can tap into our unique digital insurance distribution process, resulting in increased revenue streams and business growth.
- Trust and Credibility: discovermarket is known for curating high-quality products and services, and being associated with us reinforces trust among customers.
- Dedicated Support: Our partnership team is committed to supporting you throughout your partnership with discoverMarket. We provide personalized assistance, guidance, and resources to help you make the most of your partnership. We are here to ensure your success, from onboarding to ongoing support.
At discovermarket, we firmly believe that partnerships are a two-way street. We strive to create an collaborative and inclusive environment where both parties can grow and thrive together. Join us today and experience the many benefits of being a discovermarket partner!
What is an Ecosystem partnership?
We welcome partners who want to join us in distributing our products to their customers. You can do this by incorporating our products into your website’s customer journey or redirecting customers to a white-label website, tailored to your specifications. This allows you to offer personalized products that cater to your customers’ needs, enhancing their product experience.
What is an Insurer partnership?
We invite partners to add their insurance and risk protection products to our product portfolio. By doing so, your products can be distributed by our partners, giving you a competitive edge, reducing market risks, achieving economies of scale, and expanding your customer reach.
What is a Prevention partnership?
We encourage partners to join us in helping our partners and their customers mitigate risk exposure through your products. As a risk prevention service provider, you will play an integral role in assisting our partners and their customers in minimizing the occurrence of unwanted events by reducing their risk levels.
How can you partner with discovermarket?
It’s easy! Just register your interest using this link, and our partnership managers will reach out to you.
To become a partner on our marketplace, you will need to go through a simple registration process. This involves filling out our partner registration form, providing your business information, and agreeing to our terms and conditions. Once we review and approve your application, you will be ready to start using on our platform.
What are the requirements to become a partner?
The specific requirements may vary based on your business nature and our marketplace policies. Generally, we are looking for partners with a legal and registered business, offering high-quality products or services that meet industry standards and regulations. You will also need to provide product information, pricing details, and fulfilment capabilities.
What happens during the application review process?
You have a discussion with our partnership managers and due diligence will be carried out before discovermarket confirms the partnership. During our discussion, we will talk about our goals, values, and vision for the partnership. We want to ensure that our long-term objectives align and that our expectations are in sync. We will also identify the specific areas of expertise that your company can contribute to the discovermarket marketplace. Additionally, we will consider the duration and financial aspects of the partnership.
The due diligence process is important to ensure both parties make an informed decision. We will review partnership strategies, ensuring a successful collaboration. We will also address legal and regulatory aspects to ensure any modifications comply with partnership laws and regulations in our jurisdiction. Furthermore, we will assess the compatibility of your company with discovermarket.
Once everything is aligned, we will tailor a partnership agreement specifically for your collaboration with discovermarket. This agreement will need to be agreed upon and signed by both parties before the partnership becomes effective.
Can I join as multiple partnership types in discovermarket?
Yes you can! A discovermarket partner can certainly fulfil multiple roles within discovermarket. We will be glad to assist you in selecting and deciding appropriate partnership types after you register your interest.
As an Insurer partner, can I sell any products using discovermarket?
Our partnership managers will discuss and advise you on the types of products you can sell through discovermarket.
As an Ecosystem partner, how can I sell discovermarket products on my platform?
discovermarket offers two distribution strategies: embedded protection plans and white label websites that can be customized to your company’s needs.
- For embedded protection plans, discovermarket can provide your company with APIs to seamlessly integrate our products into your customers’ user journey.
- discovermarket can also offer a customized white label website to direct your customers to purchase the risk protection plans.
How will I access the partnership portal?
When your application to join as a partner is approved by discovermarket, an account will be created for you. We will send your credentials to you via email. Simply log on to start using the partnership portal. If you need assistance, simply drop us an email at partnerships@discovermarket.com, and we will respond to you as soon as possible.
How can I get help with using the partnership portal?
We are here to assist you every step of the way. We have a dedicated support team available to answer your questions and provide assistance. If you need assistance, you can simply drop us an email at partnerships@discovermarket.com, and we’ll get back to you as soon as possible. Our team is committed to resolving any concerns or inquiries you may have.
How can I provide feedback?
We welcome your feedback and are here to assist you! You can contact our support team. Drop us and email at partnerships@discovermarket.com. Your feedback helps us improve the discovermarket experience for all. We appreciate your contribution in making discovermarket even better!
Is there a fee or cost involved in becoming a partner?
There may be a fee or commission associated with using our marketplace as a partner. The charges depend on factors like the type of products or services you offer, transaction volume, and additional features you require. The specific fee structure will be provided in our partner agreement.
How are the profits shared in a partnership?
The sharing of profits in a partnership will depends on the terms outlined in the discovermarket partnership agreement. We will agree upon a profit sharing arrangement and document it in the partnership agreement.
What support and resources are available to partners?
We strive to provide support and resources to help our partners succeed. This may include access to seller tools and dashboards, seller training or documentation, customer support assistance, and performance analytics to track your sales and customer feedback. We are always here to listen and help you with any concerns or questions you may have.
Can I sell internationally or is it limited to specific regions?
The availability of selling internationally or being limited to specific regions depends on our marketplace’s policies. Some geographical locations may have restrictions or specific guidelines for cross-border selling due to legal, or operational considerations. It’s important to review our guidelines or contact our partnership team to understand the scope of your opportunities.
What are the privacy policies for the partnership?
The privacy policies for the partnership can be found right before you confirm your partnership registration.
What are the security measures in place to protect my data?
discoverMarket is dedicated to ensuring the protection of your data. That’s why we have made significant investments in bank-grade security measures. By utilizing 256-bit and SSL encryption, your data is always encrypted both while in transit and at rest. Additionally, we adhere to the best practices outlined by OWASP for security, and we employ multi-factor authentication to ensure that only authorized individuals can access relevant data. Furthermore, we continuously monitor for any unauthorized access attempts or suspicious activities. Rest assured, we have a comprehensive disaster recovery plan in place to safeguard your data in the event of a system failure.
Can I discontinue a partnership if it’s not working out?
While it would be unfortunate to see you go, we understand that there may be circumstances where the partnership isn’t working out. If you’re considering discontinuing the partnership, please inform our partnership managers about your intentions, and we will respond accordingly.
Can I change the terms of the partnership agreement?
Certainly! As partners, you have the ability to propose changes to the terms outlined in our partnership agreement. However, it’s important to note that any amendments to the agreement should be mutually agreed upon by both you and discovermarket. Typically, we would engage in discussions and negotiations to finalize the proposed changes.
Once we have reached a consensus, the modifications will be officially documented through an amendment to the partnership agreement. This amendment should clearly outline the specific revisions being made and will require signatures from both parties to indicate our agreement.
While we do provide flexibility to adjust the terms of the partnership agreement, it’s crucial to consider the implications and potential consequences of these modifications. It may be advisable to seek guidance from a legal professional or attorney to ensure that the proposed changes align with the applicable laws and regulations governing partnerships in your jurisdiction.
We are committed to finding the best path forward, so please don’t hesitate to reach out with any concerns or proposals.
